MOST ORDERS ARE DISPATCHED FROM OUR WAREHOUSE WITHIN ONE TO THREE BUSINESS DAYS. UPON DISPATCH, WE WILL NOTIFY YOU BY EMAIL AND PROVIDE YOU WITH A TRACKING NUMBER WHICH CAN BE FOUND BY CLICKING THE BLUE BOX ON THE EMAIL. IF WE DELIVER TO AN AUSTRALIAN AND NEW ZEALAND ADDRESS, YOUR ORDER SHOULD ARRIVE WITHIN SEVEN BUSINESS DAYS.

WE WILL TRY OUR VERY BEST TO HELP WITH AMENDMENTS TO YOUR ORDER, PLEASE CONTACT SUPPORT AT INFO@DESIGNERBUMS.COM.AU THE SAME DAY YOUR ORDER IS PLACED. WE CANNOT GUARANTEE WE CAN AMEND YOUR ORDER AS OUR TEAM WORKS SUPER FAST AND MAY HAVE ALREADY PICKED AND PACKED YOUR ORDER. WE CANNOT COMBINE SHIPPING OR REFUND ORDERS AFTER THEY HAVE BEEN PLACED.

OUR PAYMENT PLATFORMS OFFER BOTH AUSTRALIAN AND OVERSEAS CUSTOMERS PEACE OF MIND WITH FOUR FLEXIBLE PAYMENTS ON AFTERPAY, ZIPPAY, KLARNA, HUMM, AND SEZZLE, OR SIX PAYMENTS WITH LAYBUY. WE ALSO OFFER THE OPTION OF CREATING A BABY REGISTRY OR WISHLIST BY PICKING THE ITEMS YOU CHOOSE AND THEN SENDING THE PAYMENT LINK TO SOMEONE ELSE TO MAKE THE PAYMENT WITH YOUPAY, MAKING GIFTING FROM FRIENDS AND FAMILY SIMPLE, PRACTICAL AND HASSLE-FREE.

YES WE DO! FOR DELIVERIES WITHIN AUSTRALIA AND TO NEW ZEALAND, WE OFFER THE FOLLOWING FLAT RATES: AUSTRALIA STANDARD: $9.95 AUSTRALIAN EXPRESS: $14.95 NEW ZEALAND EXPRESS: $15.00 REST OF WORLD – PRICE IS CALCULATED AT CHECKOUT.

IF YOU HAVE SELECTED EXPRESS SHIPPING WITH YOUR ORDER, THIS PRIORITIZES YOUR PARCEL THROUGH THE LOGISTICS NETWORK, BUT DOES NOT MEAN YOUR ORDER WILL BE PACKED FIRST IN OUR WAREHOUSE. ONCE AUSTRALIA POST COLLECTS THE PARCELS FROM DB HQ, WE THEN HAVE NO CONTROL OVER WHEN THEY WILL BE DELIVERED TO THE SHIPPING ADDRESS YOU HAVE PROVIDED. TYPICALLY, AUSTRALIA POST EXPRESS DELIVERY TAKES APPROXIMATELY 1-3 BUSINESS DAYS IF ORDERING FROM AUSTRALIA.

WE OFFER OPTIONAL FLAT RATE SHIPPING INSURANCE WHICH COVERS LOSS, DAMAGE, OR THEFT UP TO THE VALUE OF $500. YOU ARE ABLE TO OPT-IN AND SELECT INSURANCE AT THE CHECKOUT FOR A FLAT RATE OF $3 PER ORDER. FOR HIGH VALUE ORDERS WE STRONGLY ENCOURAGE YOU TO SELECT INSURANCE TO MANAGE ANY POTENTIAL RISK. ANY CLAIMS FOR LOSS, DAMAGE, OR THEFT OF YOUR PARCEL(S) MUST BE MADE DIRECTLY WITH DESIGNER BUMS VIA CONTACTING INFO@DESIGNERBUMS.COM.AU

WE TRUST OUR PRODUCTS COMPLETELY, SO ALL OUR PRODUCTS ARE FULLY WARRANTED AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP FOR 3 MONTHS FROM PURCHASE. WE ARE COMMITTED TO COMPLYING WITH ALL OUR OBLIGATIONS UNDER CONSUMER LAWS. IF A PRODUCT FAILS DUE TO A MAJOR MANUFACTURING FAULT OR MATERIAL DEFECT, YOU CAN ASK FOR A REPLACEMENT OR REFUND. OR, WE WILL REPAIR IT FREE OF CHARGE IF THAT IS POSSIBLE AND PRACTICAL. FOR A MINOR FAULT OR DEFECT, WE MAY REPAIR IT FREE OF CHARGE, OR IF IT IS NOT PRACTICAL TO REPAIR IT, WE WILL REPLACE IT OR OFFER A REFUND AT OUR DISCRETION. IN THE EVENT WE HAVE MADE AN ERROR, WE WILL COVER ALL SHIPPING COSTS. PLEASE NOTE OUR WARRANTY DOES NOT COVER THE FOLLOWING: NORMAL WEAR AND TEAR; CHANGE OF MIND; SALE ITEMS; THE NATURAL BREAKDOWN BEYOND THE REASONABLE LIFE OF THE MATERIALS AND COMPONENTS (E.G. FADING, PILLING AND SHRINKAGE IN CERTAIN FABRICS) – NATURAL FIBERS WILL SHRINK AFTER WASHING; MODIFICATIONS OR ALTERATIONS (E.G. CUTTING, STITCHING AND REMOVING PARTS INCLUDING THE CARE LABEL); DAMAGE CAUSED BY IMPROPER USE (E.G. FORCEFUL USE OF SNAPS); IMPROPER CARE AND MAINTENANCE (I.E. NOT FOLLOWING OUR CARE INSTRUCTIONS, EXPOSING TO HIGH HEAT OR CHEMICALS CAUSING DELAMINATION); SNAGS; OR IMPROPER STORAGE; INCORRECT USE AND FITTING OF THE PRODUCTS, LEAKING; NOT FITTING WHERE THE PURCHASE WAS NOT MADE DIRECTLY FROM DESIGNER BUMS OR A VERIFIED RETAILER OR STOCKIST OF OUR BRAND (I.E THE PRODUCT WAS PURCHASED ON THE SECOND-HAND MARKET.)

YOU CAN MAKE A WARRANTY CLAIM BY FILLING OUT THE RETURNS FORM FOUND AT THE BOTTOM OF THIS PAGE: HTTPS://DESIGNERBUMS.COM.AU/PAGES/RETURNS-WARRANTY. WE WILL THEN CONTACT YOU WITHIN 1-2 BUSINESS DAYS.

WE WILL ACCEPT A RETURN FOR MANUFACTURING FAULTS OR ORDER ERRORS. PLEASE CHOOSE CAREFULLY AND CONTACT US WITH ANY QUERIES PRIOR TO YOUR PURCHASE AS WE DO NOT ALLOW RETURNS WHERE YOU HAVE CHANGED YOUR MIND ABOUT A PRODUCT, FOUND IT CHEAPER SOMEWHERE ELSE, DECIDED YOU DO NOT LIKE THE PURCHASE OR HAVE NO USE FOR IT. RETURNED PRODUCTS MUST BE UNUSED, AS NEW AND IN THE ORIGINAL PACKAGING WITH ALL TAGS STILL INTACT. FOR RETURNS, PLEASE FILL OUT THE RETURN FORM AND ATTACH PHOTOS WITH PROOF OF PURCHASE. A RETURNS ADDRESS WILL BE PROVIDED TO YOU ON REQUEST, PLEASE DO NOT POST ITEMS BACK WITHOUT PRIOR RETURN APPROVAL.