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Returns & Exchange
If you’re completely unsatisfied with your new Designer Bums purchase you are welcome to exchange it for a full refund, a store credit or alternative product, within 14 days of receipt of order along with the original receipt. This excludes international sales, sale items, used inserts and nursing pads.
When exchanging for change of mind, you are responsible for all shipping costs, and a $20 processing fee is payable to us. We will cover shipping costs where our product is defective or we have made an error with your order.
Returned product must be unused and in the original packaging with all tags still intact.
For returns and exchanges, please email us with proof of purchase. If returning or exchanging for defects in materials or workmanship, please provide pictures. A returns address will be provided to you on request.
To make an insurance claim please contact Route directly.
Lost or Damaged Goods
We offer optional insurance through Route which covers loss, damage or theft and is calculated on your cart value. For high value orders we strongly encourage you to select insurance to manage any potential risk. If insurance is not selected and your parcel(s) is lost, damaged or stolen in transit we are unable to assist with the replacement or repair of goods. By unticking the insurance option, you agree that you assume all risk for your parcel(s) and Designer Bums is not liable to you for any loss and/or damage. Any claims for loss, damage or theft of your parcel(s) must be made directly with Route.
We trust our products completely, so all our products are fully warranted against defects in materials and workmanship. We are committed to complying with all our obligations under consumer laws. If a product fails due to a major manufacturing fault or material defect, you can ask for a replacement or refund. Or, we will repair it free of charge. For a minor fault or defect, we may repair it free of charge, or if it is not practical to repair it, we will replace it or offer a refund at our discretion.
Our warranty covers:
- defective snaps;
- defective stitching;
defective zippers; and
flaws in fabric (but not print placement).
Our warranty does not cover:
- normal wear and tear;
- the natural breakdown beyond the reasonable life of the materials and components (e.g. fading, pilling and shrinkage in certain fabrics);
- modifications or alterations (e.g. cutting, stitching and removing parts including the care label);
- damage caused by improper use (e.g. forceful use of snaps);
- improper care and maintenance (i.e. not following our care instructions);
- snags; or
- improper storage;
- incorrectly use and fitting of the products, leaking.
Prior to use of our products, please carefully read the care and washing instructions.
In order to keep your Designer Bums nappies free from damage and covered by our warranty, it is important that nappy outers are washed at a MAX temperature of 60 degrees Celsius (140F). The maximum recommended machine spin speed is 800RPM. LOW Tumble only on shells with caution as high heats can delaminate the PUL waterproof lining. High spins in the washing machine over 800RPM can damage elastic.