For deliveries within Australia and to New Zealand, we offer the following flat rates:Australia standard: $9.95
Australian express: $14.95
New Zealand express: $15.00
Rest of World – Price calculated on cart
Most orders are dispatched from our warehouse within one to three business days. Upon dispatch, we will notify you by email and provide you with a tracking number which can be found by clicking the blue box on the email. If we deliver to an Australian and New Zealand address, your order should arrive within seven business days.
Lost or Damaged Goods
We offer optional flat rate shipping insurance which covers loss, damage, or theft up to the value of $500. You are able to opt-in and select insurance at the checkout for a flat rate of $3 per order. For high value orders we strongly encourage you to select insurance to manage any potential risk.
If insurance is not selected and your parcel(s) is lost, damaged or stolen in transit we are unable to assist with the replacement or repair of goods. By not selecting insurance coverage at the checkout you agree that you assume all risk for your parcel(s) and Designer Bums is not liable to you for any loss and/or damage. Any claims for loss, damage, or theft of your parcel(s) must be made directly with Designer Bums.
How to File an Insurance Claim
At the conclusion of an Australia Post investigation being closed, please use their correspondence to claim directly with Designer Bums by emailing all details to email@example.com