Have a question about our special loyalty program? Check below for our frequently asked questions

WHAT IS CAMP DB?
This is our very special loyalty program created to reward your commitment to eco-friendly parenting and to celebrate our amazing Designer Bums community.

HOW DO I JOIN?
All you need to do is create an account (here!) Already have an account? You’re already a member and on the Camp DB journey!

I’M SIGNED UP TO THE MAILING LIST - IS THAT THE SAME AS BEING A MEMBER OF CAMP DB?
No, our mailing list is different to our Camp DB loyalty program, so make sure you are signed up to both.

WHY DO YOU NEED TO KNOW MY BIRTHDAY?
So we can give you a birthday reward! When signing up to Camp DB you’ll receive bonus MM points on your birthday - you never know, they may just be enough to get you up to the next level!

WHAT SORT OF REWARDS CAN I EXPECT TO RECEIVE?
Depending on your level, you will be rewarded with gift vouchers, exclusive promotions, pre-sale access, birthday points, DB ‘Moon Box’s and so much more!

WHAT ARE THE CAMP DB CHECKPOINTS?
These are the loyalty program levels in Camp DB. There are seven checkpoints to progress through, and each level has access to a range of rewards. The further you get through the checkpoints, the more gifts and goodies you will receive! 

HOW DO I MOVE TO THE NEXT CHECKPOINT?
You will automatically be moved to the next checkpoint according to how many Moon Miles you have earned. 

I WAS A MEMBER OF THE ORIGINAL CAMP DB - HOW HAS MY CHECKPOINT LEVEL BEEN CALCULATED/DO MY PAST ORDERS COUNT TOWARDS MY CHECKPOINT LEVEL?
They sure do! Your checkpoint is determined based on how many Moon Miles you have accumulated since being a member of Camp DB. We've made sure you’re caught up with all that you are owed - log in to your account to see what rewards await you!

WHAT ARE MOON MILES AND HOW DO I EARN THEM?
Moon Miles are the points used in Camp DB. The more Moon Miles you earn, the further you will travel and the more checkpoints you will reach (which means more gifts and goodies for you)! The amount of Moon Miles you earn for every $1 AUD spent will depend on which level you are on. There are some other ways to earn some sneaky extra Moon Miles - like following us on Facebook, Instagram or simply leaving a review! 

HOW DO I SEE HOW MANY MOON MILES I HAVE EARNED?
Your Moon Miles earned is visible in your account when you log in. You will also be able to see how many more you need to earn to progress to the next checkpoint.

IS THERE A LIMIT TO THE AMOUNT OF MOON MILES I CAN EARN ON AN ORDER?
No, so happy shopping!

HOW DO I USE MY VOUCHER REWARDS?
Your vouchers are sent to you via email and can be redeemed at checkout by using the code provided. If you have not received the voucher in your inbox, please ensure you have checked your junk/spam folder in your email. If you are still having trouble please send us an email at info@designerbums.com.au and we will sort this out for you as quickly as possible!

All vouchers are valid for 30 days from issue. The voucher must be used in one go, meaning that no voucher credit can be rolled over and any remaining amount will be void. You can only use one voucher code per order at checkout. All vouchers have a minimum spend required. 

DO MY REWARDS EXPIRE?
Yes, all vouchers have a 30 day expiry. However once you have reached a level you will keep your status. 

I PLACED AN ORDER BUT MY MOON MILES DIDN’T GO UP
Don’t worry, sometimes it can take a few hours for your account to update. If after 24 hours this still hasn’t updated please get in touch via email at info@designerbums.com.au.

IS THERE A REFER-A-FRIEND PROGRAM?
Yes, there is! We want you to share the DB love, so for every friend you refer that places an order, you will both receive a $20 voucher as a thank you! Referral vouchers have an expiry of 3 months from issue. Use the Camp DB portal (bottom left of homepage) to find your referral link. 

I’VE MADE IT TO SPOOKY STORIES, HOW DO I RECEIVE MY MOON BOX?
Congratulations! The DB ‘Moon Box’ is available for collection twice a year. We will send you an email once it is ready, so keep an eye out in your inbox for Designer Bums emails. Moon Box’s can be collected with your next order by simply adding them to your basket at checkout. 

HOW DO I LEAVE CAMP DB?
If you no longer wish to be a part of Camp DB, please contact us at info@designerbums.com.au and ask to leave the program. We'll unenroll you and you will lose any Moon Miles you have earned.

WHAT HAPPENS IF I LEAVE AND DECIDE TO JOIN AGAIN?
Just create a new account as you did the first time!

WHERE CAN I REPORT A PROBLEM OR GIVE FEEDBACK?
Please email our customer service team at info@designerbums.com.au