Camp DB FAQ
Have a question about our special loyalty program? Check below for our frequently asked questions. For full Terms and Conditions please see here.
WHAT IS CAMP DB?
This is our very special loyalty program created to reward your commitment to eco-friendly parenting and to celebrate our amazing Designer Bums community.
HOW DO I JOIN?
All you need to do is create an account (here!) Already have an account? You’re already a member and on the Camp DB journey!
I’M SIGNED UP TO THE MAILING LIST - IS THAT THE SAME AS BEING A MEMBER OF CAMP DB?
No, our mailing list is different to our Camp DB loyalty program, so make sure you are signed up to both.
Please Note: You must be subscribed to our mailing list in order to receive all the benefits and rewards of Camp DB.
WHY DO YOU NEED TO KNOW MY BIRTHDAY?
So we can give you a birthday reward! When signing up to Camp DB you’ll receive bonus MM points on your birthday - you never know, they may just be enough to get you up to the next level!
WHAT SORT OF REWARDS CAN I EXPECT TO RECEIVE?
Depending on your level, you will be rewarded with gift vouchers, exclusive promotions, pre-sale access, birthday points, DB ‘Moon Box’s and so much more!
I HAVE RECEIVED A VOUCHER, BUT IT ISN'T WORKING?
All gift vouchers have a minimum spend requirement, and a set validation period. Please read you voucher terms carefully to make sure you are aware of these requirements.
I HAVE ACCUMULATED MANY MOON MILES, BUT I DON'T WANT TO USE THEM AS I WANT TO KEEP MOVING UP AND REACH THE TOP LEVEL!
Once you’ve reached a Camp DB level, you’ll never go back down again! So spend your rewards, enjoy new products and continue to make your way through the camp towards becoming the ultimate Star Gazer! Spending vouchers will not impact your Camp DB level.
WHAT ARE THE CAMP DB CHECKPOINTS?
These are the loyalty program levels in Camp DB. There are seven checkpoints to progress through, and each level has access to a range of rewards. The further you get through the checkpoints, the more gifts and goodies you will receive!
HOW DO I MOVE TO THE NEXT CHECKPOINT?
You will automatically be moved to the next checkpoint according to how many Moon Miles you have earned.
I WAS A MEMBER OF THE ORIGINAL CAMP DB - HOW HAS MY CHECKPOINT LEVEL BEEN CALCULATED/DO MY PAST ORDERS COUNT TOWARDS MY CHECKPOINT LEVEL?
They sure do! Your checkpoint is determined based on how many Moon Miles you have accumulated since being a member of Camp DB. We've made sure you’re caught up with all that you are owed - log in to your account to see what rewards await you!
WHAT ARE MOON MILES AND HOW DO I EARN THEM?
Moon Miles are the points used in Camp DB. The more Moon Miles you earn, the further you will travel and the more checkpoints you will reach (which means more gifts and goodies for you)! The amount of Moon Miles you earn for every $1 AUD spent will depend on which level you are on. There are some other ways to earn some sneaky extra Moon Miles - like following us on Facebook, Instagram or simply leaving a review!
HOW DO I SEE HOW MANY MOON MILES I HAVE EARNED?
Your Moon Miles earned is visible in your account when you log in. You will also be able to see how many more you need to earn to progress to the next checkpoint.
IS THERE A LIMIT TO THE AMOUNT OF MOON MILES I CAN EARN ON AN ORDER?
No, so happy shopping!
HOW DO I USE MY VOUCHER REWARDS?
Your vouchers are sent to you via email and can be redeemed at checkout by using the code provided. If you have not received the voucher in your inbox, please ensure you have checked your junk/spam folder in your email. If you are still having trouble please send us an email at firstname.lastname@example.org and we will sort this out for you as quickly as possible!
All vouchers are valid for 30 days from issue. The voucher must be used in one go, meaning that no voucher credit can be rolled over and any remaining amount will be void. You can only use one voucher code per order at checkout. All vouchers have a minimum spend required.
DO MY REWARDS EXPIRE?
Yes, all vouchers have an expiry. However once you have reached a level you will keep your status.
I PLACED AN ORDER BUT MY MOON MILES DIDN’T GO UP
Sometimes it can take a few hours for your account to update. If after 24 hours this still hasn’t updated please get in touch via email at email@example.com.
THE FULL TOTAL OF MY ORDER HAS NOT BEEN TURNED INTO MOON MILE POINTS, WHY IS THIS?
The amount of Moon Miles earnt are based on the rewardable total of your order, which is less shipping and taxes. Your points balance will automatically increase accordingly depending on what level you are on. Please see the Camp DB terms and conditions below.
WILL I RECEIVE MOON MILES WHEN I BUY A GIFT CARD?
Moon Miles are not accrued when you purchase a Gift Card from our online store. The points will be earnt by the recipient of the Gift Card when they redeem it on an order.
IS THERE A REFER-A-FRIEND PROGRAM?
Yes, there is! We want you to share the DB love, so for every friend you refer that places an order, you will both receive a $20 voucher as a thank you! Referral vouchers have an expiry of 6 months from issue. Use the Camp DB portal (bottom left of homepage) to find your unique referral link/url that you can share with as many friends as you like.
To be valid referred customers must not have purchased from Designer Bums previously. Your referral voucher will only be available after your friend has completed an online order with us.
I MOVED UP A LEVEL, BUT HAVE NOT RECEIVED MY VOUCHER?
We recommend checking your junk email folder as a first step. If the email & voucher are not there, and it has been more than 24 hours since you moved up a level, please contact Customer Support.
Please Note: You must be subscribed to our mailing list in order to receive your voucher for levelling up. If you need to be resubscribed please do so using the form on the Footer of the homepage, or reach out to Customer Support.
I’VE MADE IT TO STAR GAZER, HOW DO I RECEIVE MY MOON BOX?
Congratulations! The DB ‘Moon Box’ is available for collection twice a year. We will send you an email once it is ready, so keep an eye out in your inbox for Designer Bums emails.
If you have moved up into Star Gazer since the last Moon Box cut off on May 31st 2023 the $500 minimum loyalty spend does not apply to you. You automatically qualify for the upcoming Moon Box.
If you have not changed tier’s since the last Moon Box cut off on May 31st 2023 then you will need to reach a minimum loyalty spend of $500 by November 30th 2023 to qualify for the upcoming Moon Box.
Please note; minimum spend total does not include shipping or insurance costs.
HOW DO I LEAVE CAMP DB?
If you no longer wish to be a part of Camp DB, please contact us at firstname.lastname@example.org and ask to leave the program. We'll unenroll you and you will lose any Moon Miles you have earned.
WHAT HAPPENS IF I LEAVE AND DECIDE TO JOIN AGAIN?
Just create a new account as you did the first time!
WHERE CAN I REPORT A PROBLEM OR GIVE FEEDBACK?
Please email our customer service team at email@example.com