How it works
Make an Account! It’s free and easy, and you’ll start earning Moon Miles straight away.
Make sure you are logged in to earn Moon Miles when you shop.
Get Your Rewards
Be rewarded with beautiful, reusable products and a whole heap of Camp DB rewards.
WHAT IS CAMP DB?
This is our very special loyalty program created to reward your commitment to eco-friendly parenting and to celebrate our amazing Designer Bums community.
I'M SIGNED UP TO THE MAILING LIST. IS THAT THE SAME AS BEING A MEMBER OF CAMP DB
No, our mailing list is different to our Camp DB loyalty program, so make sure you are signed up to both.
I’VE ENTERED MY BIRTHDAY DETAILS, BUT HAVE NOT RECEIVED MY REWARD?
You must enter your birthday details at least one month prior to your birthday in order to receive your birthday Moon Miles. Please be patient and allow at least 48 hours after your birthday for the system to allocate your additional MM to your account. If after this time they are still not appearing, please contact firstname.lastname@example.org
I HAVE ACCUMULATED MANY MOON MILES, BUT I DON'T WANT TO USE THEM AS I WANT TO KEEP MOVING UP AND REACH THE TOP LEVEL!!
Once you’ve reached a Camp DB level, you’ll never go back down again! So spend your rewards, enjoy new products and continue to make your way through the camp towards becoming the ultimate Star Gazer! Spending Moon Miles will not impact your Camp DB level.
WHAT ARE THE CAMP DB CHECKPOINTS?
These are the loyalty program levels in Camp DB. There are seven checkpoints to progress through, and each level has access to a range of rewards. The further you get through the checkpoints, the more gifts and goodies you will receive!
HOW DO I MOVE TO THE NEXT CHECKPOINT?
You will automatically be moved to the next checkpoint according to how many Moon Miles you have earned.
I HAVE RECEIVED A VOUCHER, BUT IT ISN’T WORKING. WHAT DO I DO?
All gift vouchers have a minimum spend requirement, and a set validation period. Please read your voucher terms carefully to make sure you are aware of these requirements.
WHAT ARE MOON MILES AND HOW DO I EARN THEM?
Moon Miles are the points used in Camp DB. The more Moon Miles you earn, the further you will travel and the more checkpoints you will reach (which means more gifts and goodies for you)! The amount of Moon Miles you earn for every $1 AUD spent will depend on which level you are on. There are some other ways to earn some sneaky extra Moon Miles - like following us on Facebook, Instagram or simply leaving a review! You cannot earn Moon Miles on returned items.
See Terms and Conditions for further exclusions to Moon Miles.
HOW DO I USE MY VOUCHER REWARDS?
Your vouchers are sent to you via email and can be redeemed at checkout by using the code provided.
If you have not received the voucher in your inbox, please ensure you have checked your junk/spam folder in your email. If you are still having trouble please send us an email at email@example.com and we will sort this out for you as quickly as possible!
All vouchers are valid for 30 days from issue. The voucher must be used in one go, meaning that no voucher credit can be rolled over and any remaining amount will be void. You can only use one voucher code per order at checkout. All vouchers have a minimum spend required.
IS THERE A MINIMUM SPEND TO USE MY VOUCHER?
Yes, each voucher has a minimum spend that must be reached before you can use your voucher. The minimum spend will depend on the value being redeemed and is noted on the screen before you click to redeem your voucher.
DO MY REWARDS EXPIRE?
Yes, all vouchers have a 30 day expiry. However once you have reached a level you will keep your status.
I PLACED AN ORDER BUT MY MOON MILES DIDN'T GO UP.
Don’t worry, sometimes it can take a few hours for your account to update. If after 24 hours this still hasn’t updated please get in touch via email at firstname.lastname@example.org
I'VE MADE IT TO STAR GAZER, HOW DO I RECEIVE MY MOON BOX?
Congratulations! The DB Moon Box is available for collection twice a year. We will send you an email once it is ready, so keep an eye out in your inbox for Designer Bums emails.
Once you level up to Star Gazer you will automatically qualify for the next moon box. To remain eligible for future Moon Boxes after this you will need to reach a minimum loyalty spend of $500 during each 6 month eligibility period.
HOW DOES THE MINIMUM SPEND FOR THE MOON BOX WORK?
If you have moved up into Star Gazer since the last Moon Box cut off, the $500 minimum loyalty spend does not apply to you. You automatically qualify for the next Moon Box.
If you have not changed tiers since the last Moon Box cut off then you will need to reach a minimum loyalty spend of $500 to qualify for the next Moon Box.
Minimum spend does not include returns, insurance or shipping costs.