Shipping & Returns

Most orders leave our warehouse within 1 to 3 business days.

Within Australia and New Zealand, delivery is usually within 7 business days of dispatch.

International delivery times depend on your location and courier.

Please note:

• During collection launches, sales, public holidays or industry disruptions, dispatch can take up to 10 extra business days.
• Once your parcel is with the courier, delivery times are in their hands. We can't control delays at that point.

When your order ships, you'll get an email titled "Order DB14XXXX-1 is on the way" with your tracking number. Click the blue button in that email to track it.

If your tracking hasn't moved past "Packing your order":

1. Open your "is on the way" email.
2. Copy the tracking ID.
3. Paste it into Australia Post tracking (or the courier named in your email).

The courier's own tracking always shows the most up-to-date status.

Tip: Download the Australia Post app and turn on notifications so you know the moment your parcel is ready to collect.

To keep your order safe, our parcels are sent without authority to leave. If no one is home, the driver takes it to your nearest Post Office or Parcel Locker.

Australia Post no longer leaves "Sorry we missed you" cards. Instead you'll get an email or SMS from Australia Post, so keep an eye on your inbox (and junk folder).

Bring photo ID when you collect. Parcels that aren't collected in time are returned to us, and reshipping costs may apply.

Once your order has been dispatched, we can't change the items or the delivery address. Please double check your address at checkout.

We're unable to take responsibility for parcels lost or stolen after the courier has marked them as delivered.

If your tracking hasn't updated for a while, contact us with your order number and we'll help you follow it up with the courier.

International orders (excluding the USA) are shipped Delivered Duty Unpaid (DDU). Your country may charge import duties, taxes or clearance fees. These aren't included in your order total and are paid by the person receiving the order.

We ship internationally with DHL, or more affordable Australia Post International options to the UK, Canada and the USA.

For details on customs charges, please check with your country's customs service.

Most of our products are made in China, so a 34% tariff currently applies to shipments to the USA.

We know this adds real cost for our US families. We're watching the situation closely and will keep this page updated.

It breaks our hearts, but we've had to pause all shipments to the EU.

The EU now requires every business, whatever its size, to register in each country where parcels arrive, appoint a local representative in each, and contribute to local recycling programs.

Like many small businesses, these requirements aren't financially viable for us right now.

• Items must be unused, as new, and in the original packaging with all tags attached.
• Contact us within 30 days of your order being delivered.
• Items must be sent back within 30 days of receipt, and only after we've approved the return.
• We can't accept returns for sizing or fit.
• Gift cards and clearance items can't be returned.
• For change-of-mind returns on new, unused items, we deduct shipping costs and a $5 restocking fee from your refund.
• If we've made an error or an item is faulty, we cover shipping costs where applicable.
• Bought from a stockist? Please raise your return with them first and they'll pass it on to us. Proof of purchase is always required.

1. Fill out our contact form with your order number and reason for return (for example, a manufacturing fault or incorrect item). For a faulty item, please include photos of the issue.
2. Wait for our approval. We'll send you the returns address. Please don't post anything back before this, as we can't accept unapproved returns.
3. Once posted, send us your tracking number and the date you lodged it so we can process it quickly.

We work with experienced manufacturing partners and premium materials, and we stand behind every product.

All products purchased from June 2026 are warranted against defects in materials and workmanship for 12 months from purchase. Purchases made before June 2026 have a 6 month warranty.

If a product has a major manufacturing fault or material defect, you can ask for a replacement or refund, or we'll repair it free of charge where that's possible and practical. For a minor fault, we may repair it free of charge, or replace or refund it at our discretion.

If we've made an error, we'll cover all shipping costs.

The warranty applies to the original owner only, proof of purchase is required, and it excludes international orders. We are committed to meeting all our obligations under Australian Consumer Law.

Covered:

• Defective snaps
• Defective stitching
• Defective PUL
• Defective zippers
• Flaws in fabric (but not print placement)

Not covered:

• Normal wear and tear
• Sale items
• Natural breakdown of materials beyond their reasonable life, such as fading, pilling and shrinkage (natural fibres will shrink after washing)
• Modifications or alterations, such as cutting, stitching or removing parts including the care label
• Damage from improper use, such as forcing snaps
• Not following our care instructions, including high heat, chemicals or long exposure to direct sunlight causing delamination
• Snags
• Improper storage
• Incorrect use or fitting, including leaking
• Products not fitting
• Products not bought directly from Designer Bums or a verified stockist (for example, second-hand purchases)

Please read the care and washing instructions before first use.

Refunds go back to your original payment method. Please allow 7 to 10 days for us to process it.